Account Manager (Coordinator)
AmSpec (Sweden) AB · Göteborg · Tills vidare · Deadline 2026-12-02
AmSpec (Sweden) AB is hiring an **Account Manager (Coordinator)** within its Operations department, reporting to the Head of Operations. The position oversees everyday operational activities, coordinates the full workflow from accepting inspection assignments to delivering reports on time, and liaises across inspection staff, laboratories, and office teams. Main responsibilities include serving as the primary contact to maintain relationships with existing key clients, resolving customer issues or disputes, facilitating commercial activities within set pricing terms, and ensuring local work complies with client instructions and safety policies. The role entails team leadership and **occasional travel**, including client visits. Essential requirements include the ability to manage employees, work both independently and collaboratively, and proficiency in standard office and planning software. Candidates must possess **excellent English communication skills**, while Swedish is considered valuable but not mandatory; additional languages such as Dutch, Spanish, Russian, or Italian are also beneficial. Desirable qualifications include a Bachelor of Science level or equivalent obtained through education or experience, at least five years of relevant customer service or inspection experience, familiarity with local inspection requirements, and knowledge of petrochemical products, chemicals, or other liquid cargo.
Job Description
The Account Manager is responsible for the everyday operations at the Operations Department, maintains ongoing relationships with existing (key) clients including occasional client visits and accepts inspection and related assignments, providing regular updates, ensuring timely delivery of inspection reports by coordinating and managing the complete workflow.
Reporting Line
Head of Operations
Department
Operations
Key responsibilities:
Maintains ongoing relationships with existing (key) clients including occasional client visits;
Accepts inspection and related assignments - when required - and ensures timely delivery of inspection; reports by coordinating and managing the complete workflow between Operations and Account Coordinators, Inspection staff, Laboratory and Office Staff;
Ensures location staff carry-out activities in accordance with individual client instructions, AmSpec policies and procedures;
Intervenes when issues occur with clients and facilitates business development and sales activities within established pricing and contract terms;
Facilitates commercial activities within established pricing and contract terms, but does not set these. Serves as a communication link between clients and Business Development/Sales
Acts as first point of contact for clients and has the ability and authority to resolve client issues or disputes;
Establishing and maintaining internal and external / domestic and international client relationships;
Communicate all significant issues relating to operations, health, safety and environmental management;
May be assigned and coordinate special or ad hoc projects as needed.
Desirable skills/experience/education
Bachelor of Science level or similar (obtained by education and/or experience)
Minimum of +5 years’ relevant Customer Service or Inspection experience;
Knowledge of Petrochemical products, chemicals or other liquid cargo;
Current knowledge of (local) inspection requirements.
Proven time management skills and a strong attention to detail.
Essentials
Country/Regional team involvement required;
Through understanding of the company’s business and client base;
Ability to work well with others & independently, without supervision;
Ability to manage employees;
Good organizational, communication and interpersonal skills are essential;
Candidates must demonstrate excellent verbal and written communication skills in Swedish and English. (Swedish is valuable but not mandatory);
Proficiency in other languages besides English (Dutch, Spanish, Russian, Italian etc.) is valuable;
Must be able to read, understand and follow work instructions in a safe, accurate and timely manner;
Proficient in using various types of computer and planning software (Word, Excel. PowerPoint, Outlook)
Occasional travel to may be required;
Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies.
Other information
Actively promotes good housekeeping and safe use of equipment.
This job description should not be construed as an exhaustive statement of essential functions, duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign, change or reassign duties and responsibilities to this job at any time.
AmSpec is an Equal Opportunity Employer and a drug free environment.