Application Consultant
Industri-Matematik International AB · Linköping · Tills vidare · Deadline 2026-11-22
Industri-Matematik International AB (IMI) is seeking an **Application Consultant** to join a cross-functional team supporting business-critical SaaS solutions for logistics, warehouse operations, and transportation flows. Primarily based in **Linköping with a hybrid working model**, the position focuses on onboarding new clients and maintaining existing customer environments. Key responsibilities include solution configuration, go-live assistance, user training, and resolving support or change requests. Working closely with customers, software engineers, and project managers, the role serves as a bridge between client requirements and technical delivery, troubleshooting workflows and system integrations to ensure smooth operations. Applicants need a post-secondary education in IT, logistics, or a related field, **or equivalent professional experience**. Candidates must have at least three years of professional experience across areas such as customer-facing software delivery, application configuration, onboarding projects, application support, or requirements gathering. **Proficiency in both Swedish and English** is required. Experience with supply chain, transportation, or warehouse management solutions is preferred, as is a background in a SaaS environment and familiarity with SQL, integration tools such as Postman, or Azure DevOps.
Do you want to work closely with customers and help them successfully implement and use business-critical software solutions within logistics and transportation?
At IMI, we deliver SaaS-based solutions that help organizations manage warehouse operations, transportation flows, delivery visibility, and customer delivery experiences. Our solutions support customers in their daily operations and play an important role in ensuring efficient and reliable logistics processes.
We are looking for an Application Consultant to join our team. This role combines customer onboarding, solution configuration, support, and coordination of technical deliveries. You will work closely with customers throughout their journey, from implementation and training to ongoing support and continuous improvements.
About the Role
As an Application Consultant, you will become an important part of a cross-functional team responsible for onboarding new customers and supporting our existing customer base. You will work with customer implementations, system configuration, support cases, training, troubleshooting, and change requests.
The role involves close collaboration with customers, software engineers, architects, business consultants, and project managers. You will play a key role in ensuring successful deliveries while contributing to high customer satisfaction and strong customer relationships.
Key Responsibilities:
- Onboard new customers and ensure successful implementations
- Configure customer environments and support customers during go-live activities
- Troubleshoot system functionality, workflows, and integrations
- Support and train users in system functionality and business processes
- Manage onboarding requests and change requests from requirement through delivery
- Perform data updates and configuration changes within customer environments
- Act as the link between customer needs and development teams
- Gather and communicate requirements to ensure the right solutions are delivered
- Drive customer cases and requests through to completion
- Build strong customer relationships and contribute to customer satisfaction
- Identify opportunities to improve processes, services, and ways of working
Your Profile
We believe you enjoy working closely with customers and combining technical understanding with a strong service mindset. You take ownership, are comfortable managing multiple activities simultaneously, and enjoy collaborating with colleagues from different disciplines.
You are curious, proactive, solution-oriented and are confident in driving issues forward, finding the right stakeholders, and ensuring that customer requests are resolved in a professional manner.
You also understand the importance of balancing customer expectations, technical quality, long-term sustainability, and business value.
We Believe You Have:
- A post-secondary education in IT, Logistics, or a related field, alternatively equivalent professional experience
- At least three years of professional experience in several of the following areas:
· Software delivery and customer-facing solutions
· Application configuration and administration
· Customer onboarding and implementation projects
· Support, service delivery, or application management
· Customer requirements gathering and stakeholder communication
- Strong communication skills in both Swedish and English
Preferred Qualifications:
- Experience with supply chain, logistics, transportation management, or warehouse management solutions
- Background in a software product or SaaS company
- Familiarity with SQL
- Familiarity with integrations and tools such as Postman
- Experience working with Azure DevOps
The position is primarily based in Linköping and offers a hybrid working model.
Why IMI?
IMI Supply Chain Solutions is a leading software provider specializing in sustainable logistics and order management. Our solutions are at the core of critical industries such as grocery retail and pharmaceutical supply chains. We are in an exciting phase of growth, offering you the opportunity to influence both our products and the way we work with product development going forward.
We are proud to be Great Place To Work certified and offer a workplace with a strong sense of team spirit, a high degree of autonomy, and excellent opportunities for professional development. In addition, we provide a generous benefits package, including extra vacation days, a wellness allowance, and occupational pension contributions.
Application
Is this the right role for you? We warmly welcome your application. Applications are reviewed on an ongoing basis. If you have any questions about the position, please contact our HR Business Partner, Ebba Olofsson, at ebba.olofsson@im.se.