Associate Consultant
HCL Technologies Sweden AB · Göteborg · Tills vidare · Deadline 2026-11-01
HCL Technologies Sweden AB is recruiting a **full-time Associate Consultant** to work as a ServiceNow Solution Architect within its digital transformation and enterprise platforms operations. The position focuses on leading the end-to-end architecture, design, governance, and delivery of enterprise-scale ServiceNow solutions. Key responsibilities include translating business requirements into scalable platform roadmaps, leading architecture reviews, governing development practices, and driving CMDB, data governance, and service mapping initiatives. The role also involves designing integrations using REST, SOAP, and IntegrationHub, guiding upgrades and platform modernization, and mentoring developers and administrators across project lifecycles. Applicants must hold a **bachelor's degree in Computer Science, Information Technology, Engineering, or a related field**, supported by at least eight years of overall IT experience with substantial hands-on ServiceNow work, alongside an ad profile requirement of 12–15 years of total experience. Candidates need a minimum of five years of experience specifically designing and architecting ServiceNow solutions, deep expertise in ITSM, CMDB, Asset Management, and integrations, as well as familiarity with Agile methodologies. Preferred qualifications include **ServiceNow certifications** such as CSA, CIS, and especially CTA or CMA, alongside an ITIL Foundation certification.
Job Summary :
We are seeking an experienced ServiceNow Solution Architect to lead the architecture, design, governance, and delivery of enterprise-scale ServiceNow solutions. The ideal candidate will be responsible for translating business requirements into scalable, secure, and high-performing platform solutions while ensuring alignment with enterprise architecture standards and ServiceNow best practices.
The role requires close collaboration with business stakeholders, product owners, developers, business analysts, and enterprise architects to drive successful digital transformation initiatives on the ServiceNow platform.
Key Responsibilities
- Define and own the end-to-end architecture of ServiceNow platform solutions.
- Design scalable, maintainable, and secure ServiceNow implementations aligned with business objectives.
- Provide technical leadership across ServiceNow projects, enhancements, and platform upgrades.
- Govern platform design standards, development practices, and solution delivery processes.
- Collaborate with business and technical stakeholders to gather requirements and define solution roadmaps.
- Lead architecture reviews and ensure compliance with security, governance, and regulatory requirements.
- Drive CMDB strategy, data governance, and service mapping initiatives.
- Design and implement integrations with enterprise applications using REST, SOAP, and IntegrationHub.
- Guide development teams on best practices, performance optimization, and platform capabilities.
- Support ServiceNow platform modernization and continuous improvement initiatives.
- Evaluate new ServiceNow products, features, and capabilities to maximize business value.
- Mentor developers, administrators, and functional consultants within the ServiceNow ecosystem.
Required Skills & Expertise
ServiceNow Platform
- ServiceNow ITSM
- CMDB and Asset Management
- Flow Designer and IntegrationHub
- ServiceNow Platform Security and Governance
- Service Portal
- Service Catalog and Request Management
Integration & Technical Skills
- REST APIs and SOAP Web Services
- JavaScript and ServiceNow Glide APIs
- Integration Architecture and Middleware Concepts
- SSO, LDAP, Azure AD, and Identity Management Integrations
- Data Modeling and Platform Configuration
Architecture & Governance
- Enterprise Solution Architecture
- Platform Governance and Design Standards
- Security Architecture and Compliance
- Technical Documentation and Architecture Reviews
- Stakeholder Management and Strategic Planning
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
- 8+ years of overall IT experience with significant hands-on experience in ServiceNow.
- 5+ years of experience designing and architecting ServiceNow solutions.
- Strong experience in large-scale ServiceNow implementation and transformation programs.
- Proven expertise in ServiceNow ITSM, CMDB, Asset Management, and enterprise integrations.
- Experience working with Agile delivery methodologies.
Preferred Certifications
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS)
- ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (preferred)
- ITIL Foundation Certification
Key Competencies
- Solution Architecture & Technical Leadership
- Strategic Thinking and Problem Solving
- Stakeholder & Executive Communication
- Team Mentoring and Collaboration
- Governance and Risk Management
- Innovation and Continuous Improvement
Experience: 12-15 Years
Role Type: Full-Time
Department: Service Management / Digital Transformation / Enterprise Platforms
This position is ideal for a highly motivated ServiceNow professional who can combine technical architecture expertise with strategic business alignment to deliver robust, scalable, and future-ready ServiceNow solutions.