Business Expert (Planning)
H & M Hennes & Mauritz GBC AB · Stockholm · Tills vidare · Deadline 2026-11-20
H & M Hennes & Mauritz GBC AB is hiring a **Business Expert (Planning)** to join the Synapps Planning team within Central Controlling. This is a **permanent position based in Stockholm** with the possibility to work remotely. The role focuses on strengthening and developing planning processes across Stores and OMNI operations, ensuring planning principles and tools are adopted throughout the organization. Key responsibilities include translating sales, pieces, and visitor projections into workload and capacity frameworks, collecting business requirements, and maintaining process documentation and training materials. Acting as a bridge between Retail Operations, Workforce Management, Business Tech, and Market Controllers, the position drives consistent usage of planning tools and continuous methodology improvements across markets. The employer requires **at least 3 years of experience** within planning, workforce planning, business controlling, or OMNI planning. Candidates must have a solid understanding of store operations, operational capacity, structured planning processes, and planning tools. Practical experience in producing process documentation, end-user guidance, and training materials is essential, alongside cross-functional experience in complex organizations and strong analytical skills to turn data into actionable solutions. Applicants must also possess strong communication skills to convey complex concepts clearly across diverse stakeholder groups.
Job Description
Are you interested in shaping how planning works across channels and ensuring that planning processes and tools truly support the business in an OMNI context?
We're looking for a Business Expert in Planning to join the Synapps Planning team within Central Controlling.
WHAT YOU'LL DO
As Business Expert Planning, you will play a key role in strengthening and developing planning processes across Stores and OMNI. You will ensure that planning principles, processes and ways of working are clearly defined, understood and adopted across the organisation.
Working closely with Retail Operations, Workforce Management, OMNI stakeholders, Business Tech teams and Market Controllers, you will help ensure our planning framework remains relevant, efficient and aligned with business needs.
Some of your main responsibilities include:
- Acting as Business Expert for planning processes within Store and OMNI operations
- Owning and continuously improving planning methodologies, business processes and ways of working
- Translating sales, pieces and visitor plans into workload and capacity perspectives
- Supporting consistent and correct use of planning tools and processes across markets
- Collecting and documenting business requirements and improvement opportunities
- Creating clear process documentation, training materials and user guidance, and driving education, onboarding and knowledge sharing
- Acting as a bridge between business stakeholders, controllers and Business Tech teams to support communication, adoption and continuous improvement
WHO YOU ARE
We are looking for a person with...
- At least 3 years of experience within planning, workforce planning, business controlling or OMNI planning
- Strong understanding of Store operations and how sales, pieces and visitor plans impact workload and operational capacity
- Experience working with structured planning processes and planning tools
- Strong business process understanding and ability to translate business needs into practical solutions
- Experience creating process documentation, training materials and end-user guidance
- Strong analytical skills with the ability to transform data into actionable business insights
- Experience working cross-functionally within a complex organization
And a person who is...
- Passionate about improving processes and driving planning excellence
- Structured, organized and quality-driven
- Curious, proactive and solution-oriented
- Comfortable challenging existing ways of working and proposing improvements
- A strong communicator who can explain complex concepts in a simple way
- Confident working with multiple stakeholders across functions and markets
- Able to work independently while actively contributing to team goals
ADDITIONAL INFORMATION
This is a permanent position based in our Head Office in Stockholm with the possibility to work remotely. This role reports directly to Maria Hansson, Controlling Manager Financial Services & Governance. If your experience, skills and ambitions align with this role, please submit your application at your earliest convenience. Interviews will be conducted on a rolling basis.
JOIN US
If you're motivated by improving ways of working, influencing planning excellence and driving continuous improvement across markets, this role offers a unique opportunity to make a lasting impact on how planning is performed across H&M Group.
Our uniqueness comes from a combination of many things — our inclusive and collaborative culture, our strong values and opportunities for growth. But most of all, it’s our people who make us who we are.
Take the next step in your career together with us. The journey starts here.
We are committed to a recruitment process that is fair, equitable and based on competency. We therefore kindly ask you to not attach a cover letter in your application.