Business Specialist – Sales Channels – Nordic HQ at BSH
BSH Home Appliances AB · Solna · Tills vidare · Deadline 2026-11-21
BSH Home Appliances AB is hiring a **Business Specialist – Sales Channels** within the Northern Europe Customer Service Marketing team, based at the company's Nordic headquarters in Stockholm. The role focuses on driving commercial growth and expanding internal and external sales channels across Nordic and Baltic markets, with **Sweden as the primary market focus**. Responsibilities include developing channels such as Direct-to-Consumer (D2C), service technicians, contact centres, service partners, and retailers. The specialist will identify growth opportunities to boost conversion and customer value, translate performance data into concrete commercial actions, build business cases for new service offerings, coordinate regional rollouts, and monitor sales performance against targets while adapting activities to local market needs. Candidates are evaluated primarily on their personal attributes and commercial acumen. The employer prioritises **drive, commercial thinking, collaboration, and integrity**, noting that relevant professional experience is an advantage rather than an absolute requirement. Applications, including CV and cover letter, are handled in English.
Join our Northern Europe Customer Service Marketing team and play a key role in driving commercial growth across our Nordic and Baltic markets.
In this role, you will develop and strengthen our internal and external sales channels, identify new commercial opportunities, and support the successful implementation of products, services and sales initiatives across the region. While the role covers all Nordic and Baltic markets, Sweden will be the primary market focus, reflecting its size, commercial potential and importance to our Customer Service business.
Based at our Nordic HQ in Stockholm, you will collaborate with stakeholders across Customer Service and other business functions to identify commercial opportunities, drive initiatives and contribute to sustainable business growth.
KEY RESPONSIBILITIES
- Drive sales and commercial growth across Customer Service channels in the Nordic and Baltic markets, with primary focus on Sweden.
- Develop existing and new sales channels, including D2C, service technicians, Contact Center, service partners, retailers and other relevant commercial touchpoints.
- Identify market and channel opportunities to increase sales, conversion and customer value, and translate sales and performance insights into concrete commercial actions.
- Develop and implement commercial activities and new service offerings, including business cases to evaluate commercial potential and support decision-making.
- Coordinate launches and commercial rollouts across markets, ensure consistent execution and build strong relationships with internal stakeholders and relevant external partners.
- Follow up sales activities and commercial initiatives against targets and expected business impact and share best practices across markets while adapting activities to local needs. YOUR PROFILE:
WHAT WE OFFER:
INTERESTED?
We offer an exciting opportunity to take a central role in the commercial development of Customer Service across Northern Europe. You will work with strong brands, a broad regional scope and close collaboration with key stakeholders at Nordic HQ and across our markets.
While experience is a plus, we prioritize drive, commercial thinking, collaboration and integrity. If you believe you embody these qualities, we encourage you to apply even if you don't perfectly match all the requirements.
Interested applicants are encouraged to submit their CV and cover letter in English. The selection process is ongoing throughout the recruitment period. We recommend submitting your application as soon as possible.
For more information, please contact Linda Perron, Head of Customer Service Marketing Northern Europe, at linda.perron@bshg.com.