Head of CI
Ericsson AB · Stockholm · Tills vidare · Deadline 2026-10-30
Ericsson AB is recruiting a **Head of CI** (referred to internally as Sales Support Manager) to strengthen sales strategy and drive sales force productivity. The position focuses on procuring and managing the tools, processes, and structural frameworks needed to make sales operations both effective and efficient. Core responsibilities include ensuring the smooth execution of sales strategies, implementing structural improvements to elevate customer satisfaction and business management, and monitoring sales targets and objectives. The work also entails collaborating closely across sales and support teams in diverse market and business segments to build competence, manage knowledge, and establish best practices that support customer success. Candidates are expected to bring solid expertise in **continuous improvement**, along with demonstrated skills in **sales management, sales processes, sales excellence, and sales strategy**. The role requires the capability to lead efficiency initiatives, secure high-quality performance across the sales force, and evolve operational methods to achieve business outcomes.
Company description:
Ericsson AB
Job description: Join our Team About this opportunity:
At Ericsson, we are seeking for a resourceful and dynamic Sales Support Manager who will be pivotal in boosting our sales strategy by optimizing our sales force productivity on a myriad of fronts. As part of our team, you will be instrumental in procuring the right tools, processes, and structures for our sales force, ensuring their work is not just effective but also efficient. The pivotal function of this role includes identifying and implementing improvements within our sales structure to escalate customer satisfaction while enhancing business management. A key aspect of this role is fostering close and cooperative relationships within our sales and support teams across various market and business segments, with a focus on evolving our methods of operation, building on competence, and managing knowledge for customer success outcomes.
What you will do:
- Ensure the smooth implementation of sales strategies.
- Foster the enhancement of sales efficiency.
- Design and manage frameworks that promote sales efficiency.
- Secure and enhance quality capabilities of the sales force.
- Pioneer excellence in sales activities and performance.
- Oversee the implementation and monitoring of sales targets and objectives.
The skills you bring:
- Continuous Improvement.
- Sales Management.
- Sales process.
- Sales Excellence.
- Sales Strategy.