IT Service Coordinator - Sales & Marketing
Sandvik Aktiebolag · Sandviken · Tills vidare · Deadline 2026-10-26
Sandvik is hiring an **IT Service Coordinator - Sales & Marketing** based on site in Sandviken to support its Salesforce Mining environment. The role coordinates day-to-day operational support, ensuring business-critical applications run reliably by connecting users, internal technical specialists, support teams and external vendors. Core responsibilities include managing ServiceNow queues, following incidents, service requests and problems through to resolution, and coordinating major incidents, root cause analyses and corrective actions. The coordinator also tracks performance against agreed service levels, monitors operational risks and support trends, maintains support documentation, and assists with readiness and hypercare during transitions of new capabilities into application management. Applicants must hold a **Bachelor of Science degree or equivalent** relevant university-level education in a data-related field, paired with a couple of years of experience in IT service coordination, application support or a related area. Candidates need practical experience coordinating operational support and incidents, an understanding of how ITIL incident, problem, change and knowledge processes interconnect, and **good written and spoken English**. An ITIL certificate is considered an asset. Assessment later in the hiring process may include personality and logic tests.
Keep business-critical applications running smoothly by connecting users, support teams, technical specialists and external vendors. As our IT Coordinator at Salesforce Mining, you coordinate operational support, drive issue towards resolution and help maintain reliable, high-quality services.
This is a great opportunity to build your career within the segment while gaining broad operational experience:
- Coordinating issues that span multiple teams and systems.
- Work with stakeholders across the business, IT and external service providers.
- Contribute to continuous improvements in service quality and user experience.
About your job
You coordinate day-to-day operational support of business applications and the delivery of application management services. By monitoring support performance, aligning activities across teams and maintaining clear stakeholder communication, you help safeguard application availability, service quality and user satisfaction.
Job responsibilities
- Coordinate incidents, service requests and problems involving multiple teams, systems and service dependencies.
- Oversee ServiceNow queues, application health, support trends and operational risks, following tickets through resolution.
- Connect business users, application support teams, technical specialists and external vendors, including gathering information and managing escalations.
- Coordinating major incidents, root cause analyses and corrective actions that improve service stability.
- Track service performance against agreed service levels and operational objectives, providing reports and relevant data.
- Maintain support documentation and support the transition of new capabilities into application management, including readiness and hypercare activities.
Location
This position is in Sandviken.
Your profile
You have a relevant university-level education and a couple of years of experience in IT service coordination, application support or a related field. A sound understanding of service management helps you connect stakeholder needs with practical action and keep work moving across several teams.
Your background includes
- A Bachelor of Science degree or another relevant university-level, data related program.
- Experience coordinating operational support, incidents, service requests or problems.
- An understanding of how ITIL incidents, problems, change and knowledge processes work together.
- Good written and spoken English.
- It’s a plus if you have an ITIL certificate.
Clear communication and collaboration come naturally to you. You facilitate discussions, create structure and take ownership of progress from initial request to resolution. With sound business judgement, you understand stakeholder needs, notice emerging trends and act proactively.
Our culture
At Sandvik, we’re tech driven, innovative and entrepreneurial. We believe that success is a team effort so we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. So, we invest in supporting each other, learning together and celebrating our differences. Visit our stories hub, LinkedIn or Facebook to get to know us further.
Contact information
For further information about this position, please contact Ellen Nilsson, hiring manager, ellen.nilsson@sandvik.com
We’ve already decided on which advertising channels and marketing campaigns we wish to use and respectfully decline any additional contacts in that matter.
Union contacts – Sweden
- Cecilia Mickelsson, Unionen, +46 (0)70-616 90 89
- Erik Kjerf, Akademikerföreningen, +46 (0)70-616 36 72
- Olle Hansson, Ledarna, +46 (0)70-650 57 43
Recruitment Specialist: Karin Wallón
How to apply
Send your application no later than October 26th, 2026. Click apply and include your resume and cover letter in English. Please note that we don’t accept applications by e-mail. Job ID: R0096752.
We aim for an open and fair recruitment process and use different tools to ensure objective assessment. Later in the process, you may be invited to complete a personality and logic test.
To learn more about our recruitment process, please visit our career site or contact HR Services at hrservices.sweden@sandvik.com.
Business area Mining is a global leading supplier of equipment and tools, parts, service, digital solutions and sustainability-driving technologies for the mining and construction industries. Applications include rock drilling, rock cutting, loading and hauling, tunneling and quarrying. In 2025, sales were approximately SEK 63 billion with about 18,400 employees.