IT Service Manager (Senior)
Regma IT AB · Gothenburg · Tills vidare · Deadline 2026-12-12
Regma IT AB is looking for a senior **IT Service Manager** based in or able to commute to the **Gothenburg area**. The role centers on managing the end-to-end lifecycle and quality of assigned IT services. Key duties include coordinating suppliers, support teams, and stakeholders, driving routine incident, problem, and change management processes, and monitoring service KPIs to deliver continuous service improvements. Candidates must have solid **ITSM/ITIL experience** in enterprise environments, alongside demonstrated expertise in stakeholder and supplier management. Strong organizational, communication, and delivery skills are necessary. The role requires fluent English in both speech and writing, while proficiency in Swedish is a strong advantage.
Manage the lifecycle and quality of assigned IT services
Coordinate suppliers, support teams and stakeholders
Drive incident, problem and change management routines
Track service KPIs and lead continuous improvement
Solid ITSM/ITIL experience in enterprise environments
Strong stakeholder and supplier management skills
Structured, communicative and delivery-focused
Fluent English in speech and writing; Swedish is a strong plus
Based in or able to commute to the Gothenburg area