Kundtjänstmedarbetare (svensktalande) – Spanien
Jobs Europe AB · Barcelona · Tills vidare · Deadline 2026-11-05
Jobs Europe AB söker en **kundtjänstmedarbetare** till Concentrix i Barcelona. Tjänsten innebär ett **heltidsarbete på plats** med en tillsvidareanställning om 39 timmar i veckan, förlagd måndag till fredag mellan 09:00 och 18:00. Arbetet omfattar att hantera inkommande kundärenden, leverera rådgivning som säkerställer kundnöjdhet i enlighet med avtalade servicenivåer, eskalera potentiella serviceproblem samt samarbeta med handledare och mentorer vid särskilda projekt. Arbetsgivaren tillhandahåller fullt betald utbildning om företaget och det specifika projektet, och lönen är 20 000 euro brutto per år med möjlighet till upp till 1 500 euro i årlig bonus. För att passa för rollen krävs **flytande eller tvåspråkig nivå i svenska** samt avancerade kunskaper i engelska. Sökande förväntas även ha grundläggande IT-kunskaper i Windows och MS Office, god inställning till servicearbete samt tidigare erfarenhet från en liknande roll och bransch. Grundläggande färdigheter inom merförsäljning och korsförsäljning efterfrågas också.
Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a Customer Service Representative in Barcelona (on-site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
As a Customer Service Representative on our team, you will:
- Respond appropriately to customers’ requests and provide all the necessary advice guaranteeing satisfaction and ensuring contractual SLA is maintained
- Escalate potential service issues
- Liaise with Supervisors/ Mentors on specific projects where requested
Your qualifications:
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:
- Are proficient or bilingual in Swedish and advanced in English
- Have previous experience in a similar position and industry
- Have basic sales skills, upselling and cross-selling
- Are in good disposition to work in a customer service environment
- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office
If you feel you don’t check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it’s this or another role.
What’s in it for you
- Full time, 39 hours/week, permanent contract: Monday - Friday 09:00 - 18:00
- Salary 20.000 euros gross/year + up to 1.500 euros gross/year in bonus
- Central location in Barcelona
- Full paid training on the company and the project you'll be working on
- Career development programs and specialized courses
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”