Platform Engineer - 20239 - Västerås or Solna, Sweden
Veritaz AB · Solna · 6 månader – upp till 12 månader · Deadline 2026-11-20
Veritaz AB is seeking a **Platform Engineer** (Technical Application Specialist) to join a cross-functional LMS team based in **Västerås or Solna**, with potential travel between the two locations. The position focuses on the technical management and continuous improvement of a business-critical learning platform, ensuring high availability, security, and data quality. Core responsibilities include handling second-line technical support and incident management, investigating integration and API data flows, conducting root-cause analysis, and executing technical testing and configurations for platform releases. The work also involves coordinating with external vendors, internal IT functions, and business stakeholders to uphold information security and lifecycle management standards. Candidates must have proven experience in **incident management and technical support**, alongside technical application or platform management. Practical qualifications require working knowledge of ITIL processes, structured troubleshooting skills, and experience with ServiceNow (or an equivalent ticketing system), Jira, and identity and access management tools such as Active Directory or Microsoft Entra ID. Background supporting LMS, SaaS, or other business-critical systems is advantageous, as is familiarity with risk management, information security, or platform lifecycle management.
Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.
Job Overview
Role Summary
An experienced Technical Application Specialist is needed to support a stable, secure, and user-friendly learning platform within a cross-functional LMS team. The assignment focuses on the technical management and continuous improvement of the platform, ensuring high availability, data quality, effective incident resolution, and reliable integrations.
The role involves working closely with suppliers, internal IT functions, and business stakeholders to maintain a business-critical digital platform and ensure that it meets relevant information security and data-protection requirements.
Key Responsibilities
- Manage and resolve incidents related to the learning platform, including second-line technical support activities.
- Monitor platform performance, investigate technical issues, and troubleshoot application, integration, and data-flow problems.
- Analyse incident patterns, identify root causes, and drive preventive improvements to reduce recurring issues.
- Perform technical testing, configuration, and quality-assurance activities for platform changes and releases.
- Support the maintenance and administration of platform integrations, APIs, and data flows.
- Collaborate with vendors, internal IT teams, and business-oriented stakeholders to coordinate technical activities and resolve issues.
- Contribute to platform stability, data quality, information security, and lifecycle management.
Technical Stack & Requirements
- Incident management and technical support, preferably in a second-line support environment.
- Working knowledge of ITIL and ITIL-based service-management processes.
- Experience with ServiceNow or a comparable ticketing and case-management platform.
- Experience troubleshooting integrations, APIs, and data flows.
- Knowledge of identity and access management solutions, such as Active Directory and Microsoft Entra ID.
- Experience with Jira, testing, configuration, and application or platform administration.
- Experience supporting LMS, SaaS, or other business-critical applications is advantageous.
Qualifications & Experience
The ideal candidate has experience in incident management, technical support, and technical application or platform management. Strong technical understanding of digital platforms, structured troubleshooting, root-cause analysis, and continuous improvement is required. Experience in risk management, information security, or lifecycle management is beneficial. The candidate should be comfortable collaborating with both technical teams and business stakeholders.
Work Location
Based in Västerås or Solna, Sweden. Travel between the two office locations may be required.