Platform Engineer
Rasulson Consulting AB · Stockholm · 6 månader – upp till 12 månader · Deadline 2026-11-26
Rasulson Consulting AB is recruiting a **Platform Engineer** to work as a Technical Application Specialist within a cross-functional LMS team. Based in either **Västerås or Solna**, the position involves occasional travel between these two offices. The specialist manages the technical operation of a learning platform, focusing on monitoring, incident handling, troubleshooting, integrations, testing, and configuration. Key responsibilities include analyzing incident flows to identify root causes, collaborating with suppliers and internal IT functions, and ensuring high data quality, platform stability, and compliance with information security and data protection requirements. Applicants must have demonstrated experience in **incident management and technical support**, preferably at the 2nd line level, alongside basic knowledge of ITIL-based processes. Competence with ServiceNow or a comparable ticketing tool is required, as are strong analytical capabilities, a solid technical foundation, and good communication skills for working with both technical and business stakeholders. Prior experience in platform or application management, APIs and data flows, identity and access management such as Active Directory or Entra ID, Jira, and working with SaaS or LMS environments is considered meritorious.
Technical Application Specialist (Learning Platform / LMS)
About the role
We are looking for a Technical Application Specialist to help ensure a stable, secure and user-friendly learning platform within a cross-functional LMS team.
Responsibilities
- Manage the technical operation of the platform, with emphasis on incident handling, monitoring, troubleshooting and integrations
- Analyze incident flows, pinpoint root causes and drive improvements that prevent recurring issues
- Carry out testing, configuration and quality assurance
- Troubleshoot integrations and data flows
- Work together with suppliers, internal IT functions and other stakeholders
- Help maintain strong data quality and platform stability, in line with applicable requirements for information security and data protection
Required skills and experience
- Experience in incident management and technical support, preferably at 2nd line level
- Basic knowledge of ITIL and ITIL-based processes
- Experience with ServiceNow or a comparable ticketing tool
- Solid technical understanding and a genuine interest in digital platforms and solutions
- Strong analytical ability, with a track record of identifying root causes and driving improvements
- Good communication skills and comfort collaborating with both technical and business-oriented stakeholders
Meritorious
- Experience in platform or application management
- Experience with integrations, APIs and data flows
- Experience with Active Directory, Entra ID or other identity and access management solutions
- Experience in risk management, information security or lifecycle management
- Experience with Jira, as well as testing and configuration
- Experience with LMS, SaaS platforms or other business-critical applications
Location
Västerås or Solna, with occasional travel between the two offices.