Project Management Office (PMO) Manager
Techrytera AB · Västerås · Tills vidare
Techrytera AB is seeking a **Project Management Office (PMO) Manager** to serve as the end-to-end lead for a brand-new **ServiceNow greenfield implementation**. Acting as the single point of accountability, the role oversees project planning, governance, budget, schedule, and resource allocation for building and configuring the platform. Day-to-day responsibilities include leading cross-functional teams of architects, analysts, and vendors, facilitating standups and workshops, managing risks and scope changes, and supervising user acceptance and performance testing through to go-live, adoption monitoring, and final handover. Applicants must hold at least one **formal project management certification**—such as PMP, CSM, PRINCE2, or ServiceNow CPM—and possess at least five years of experience as an IS/IT project manager, including two or more years directly managing ServiceNow implementations. A working knowledge of core ServiceNow modules (such as ITSM, Service Catalog, and Project Portfolio Management) and proficiency in tools like MS Project, Azure DevOps, or Smartsheet are essential. Preferred qualifications include direct greenfield implementation experience, ITIL Foundation certification, familiarity with additional modules such as ITOM or HRSD, and experience working with global or remote teams.
About us At Techrytera AB, recruitment starts with you. We are a staffing and recruitment company with deep expertise and a clear focus on IT and Engineering. With our industry knowledge and close dialogue with both candidates and clients, we create precise matches where the right skills meet the right needs.
We believe that a truly great match is not just about a job description – it’s about your experience, your potential, and what you genuinely want to develop in. That’s why we always focus on the individual. By understanding your background, motivations, and ambitions, we can connect you with assignments and roles at our clients where you have the right conditions to grow and make an impact.
Our goal is to build long-term and meaningful collaborations – for both you as a candidate and for our clients.
Job Description IS Project Manager - ServiceNow Greenfield Implementation
Core Role Overview
End-to-end project lead responsible for planning, executing, monitoring, controlling, and closing a brand-new ServiceNow greenfield implementation project. Owns project scope, timeline, budget, resource allocation, stakeholder management, risk mitigation, and successful go-live of the fully configured ServiceNow instance, ensuring alignment with business objectives, IT governance, and ServiceNow product standards. Acts as the single point of accountability for all project deliverables and cross-functional team coordination.
Key Responsibilities
Project Planning & Governance (Greenfield)
- Create a detailed project plan (charter, scope, WBS, schedule, budget, resources) for building a new ServiceNow instance
- Establish governance (steering committees, decision-making, change control, milestone tracking)
- Align goals with IT strategy, service transformation, and compliance requirements
Team Leadership & Resource Management
- Lead cross-functional teams (architects, analysts, QA, IT, SMEs, vendors)
- Manage resources, workloads, and performance
- Run standups, progress meetings, and reviews; coordinate with ServiceNow partners
Scope, Risk & Issue Management
- Control scope and manage change requests to avoid overruns
- Identify and mitigate risks; develop contingency plans
- Resolve issues and escalate critical risks to stakeholders
Stakeholder Communication & Reporting
- Act as main contact for all stakeholders
- Provide regular status reports on progress, budget, and risks
- Run workshops to gather feedback and secure approvals
Testing, Deployment & Post-Go-Live
- Oversee testing (UAT, integration, performance)
- Plan and execute go-live, including data validation and support
- Monitor performance and adoption; complete handover and project closure activities
Required Background & Qualifications
Mandatory Technical & Professional Experience
• 5+ years of professional experience as an IS/IT Project Manager, with 2+ years of direct ServiceNow implementation experience (greenfield implementation experience highly preferred)
• Proven track record leading end-to-end IT implementation projects, including full lifecycle planning, execution, and go-live
• Working knowledge of ServiceNow platform fundamentals, core modules (ITSM, Incident, Problem, Change, Request Fulfillment, Service Catalog, Project Portfolio Management), and greenfield implementation methodologies
• Formal project management certification: PMP (Project Management Professional), CSM (Certified Scrum Master), PRINCE2, or ServiceNow Certified Project Manager (CPM) – at least one required
• Experience with project management tools: MS Project, Azure DevOps, Smartsheet
Mandatory Soft & Leadership Skills
• Strong cross-functional leadership, stakeholder management, and executive communication skills
• Excellent problem-solving, conflict resolution, and decision-making abilities in fast-paced implementation environments
• Ability to balance technical requirements with business needs and manage competing priorities
• Strong organizational skills, attention to detail, and ability to manage multiple workstreams simultaneously
Preferred Qualifications
• ITIL Foundation or higher certification (critical for ITSM-aligned ServiceNow implementations)
• Experience with other ServiceNow modules (ITOM, ITBM, HRSD, CSM, SPM) or industry-specific configurations
• Experience working with global or cross-regional teams and remote implementation resources
• Knowledge of ServiceNow licensing, governance, and platform maintenance best practices Application
When you apply through Techrytera AB, you’re not just applying for a job – you’re starting a dialogue about your career path. We want to get to know you, your experience, and your ambitions so that we can match you with the right opportunities at our clients.
Does this sound interesting? Submit your application or get in touch with us to learn more. We look forward to discovering the next step in your career together with you.