Renewal Manager
Xensam AB · Stockholm · Tills vidare
Xensam AB is hiring a **Renewal Manager** to oversee the complete renewal lifecycle across an assigned customer portfolio, focusing on recurring revenue, high retention, and account expansion. The role involves leading commercial negotiations covering pricing and contracts, maintaining customer health to mitigate churn risks, managing accurate renewal forecasts, and identifying upsell opportunities. Working closely with sales, customer success, finance, and product teams, the position operates on a hybrid schedule requiring **three days in-office** alongside remote work on Mondays and Fridays. Candidates need around **five years of commercial experience** in roles such as renewal manager, account manager, key account manager, or similar. Applicants must have a background in SaaS, software asset management (SAM), or the broader IT industry, paired with proven expertise in contract negotiations, pipeline management, and multi-stakeholder relationship building. Excellent communication skills in English are required, and final candidates will undergo background checks prior to hiring.
Xensam: Join the Future of SAM Xensam is the leader in AI-powered, cloud-based Software Asset Management. Our technology brings clarity to complex IT environments, helping users make smart, data-driven decisions and maximize software ROI.
Recognized with the Highest Growth Award and ranked #3 Overall Champion at the Main Software 50 Awards Nordics, we’re scaling fast and looking for people who want to join the journey. At Xensam, you play a key role in a team built on energy, focus, and positivity. We value experience, but even more, the person behind it.
Together, we build the future of SAM.
About the role
As a Renewal Manager at Xensam, you will play a key role in driving our recurring revenue and long-term customer success. You will be responsible for managing the full renewal lifecycle for a portfolio of customers, ensuring high retention rates while identifying opportunities for expansion and growth.
In this role, you will build strong, long-term relationships with customers, proactively manage renewal processes, and collaborate closely with Sales and Customer Success. You will also contribute with valuable customer insights that support product development and commercial strategies.
This is a highly commercial and relationship-driven role where you combine analytical thinking with strong negotiation skills to maximize customer lifetime value and business impact.
Responsibilities
- Own and manage the full renewal lifecycle for assigned customers, from early engagement to closed agreements
- Drive high retention rates through proactive renewal planning and customer engagement
- Identify and execute upsell and expansion opportunities within the existing customer portfolio
- Build and maintain strong, long-term relationships with key customer stakeholders
- Monitor customer health, identify risks, and take proactive actions to secure renewals
- Collaborate closely with Sales, Customer Success, Finance, and Product teams
- Manage renewal forecasts and ensure high accuracy in revenue projections
- Lead commercial discussions, including pricing, contracts, and tailored agreement structures
Qualifications
- Around 5 years of experience in a commercial role such as Renewal Manager, Account Manager, Key Account Manager, or similar
- Background within SAM, SaaS, or the broader IT industry
- Proven experience managing renewals, contracts, and commercial negotiations
- Strong ability to build and manage long-term customer relationships across multiple stakeholders
- Experience working with data, forecasting, and pipeline management
- Excellent communication skills in English
- Structured, proactive, and able to manage multiple priorities in a fast-paced environment
What you get
- A generous work culture with free drinks and snacks, office massages, and more.
- Three days in-office (with remote work on Mondays and Fridays).
- An opportunity to shape your career growth while contributing to the company’s success.
- A dynamic position embracing "freedom under responsibility".
- If sales targets are met, all employees enjoy an annual destination trip.
- Other location-specific benefits.
Our values at Xensam
Rebellious We challenge the norm and act with initiative – always with responsibility.
Humane We foster a caring, inclusive environment that values diversity and respects individuality.
Harmony We value balance and create a supportive workplace where people thrive.
As part of our recruitment process, we conduct background checks on final candidates to fulfill our commitments to customers and ensure a safe work environment.