Service Desk Lead
Kitron Aktiebolag · Jönköping · Tills vidare · Deadline 2026-11-01
Kitron Aktiebolag is hiring a **Service Desk Lead** based at its site in Jönköping (Torsvik). In this role, you drive the development, governance, and continuous improvement of the company’s IT Service Management (ITSM) platform and processes, serving as a bridge between business functions, IT partners, and external service providers. Key responsibilities include managing vendor relationships, leading global standardization and platform adoption, supporting automation and AI-driven workflow improvements, and establishing SLAs, KPIs, and reporting to ensure high-quality service delivery. The position involves coordinating across internal and external teams to ensure compliance with security and governance standards, and **some travel may be required**. Applicants must have at least three years of experience leading a Service Desk or IT Service Management function, paired with a **strong understanding of ITSM and ITIL best practices**, where ITIL certification is considered an advantage. The role requires proven experience collaborating with service providers and cross-functional teams, strong stakeholder management skills, and **professional proficiency in English**. Candidates who advance to the final stages of the recruitment process must successfully complete a background check and a security clearance assessment.
About Kitron
Kitron is a leading Scandinavian Electronics Manufacturing Services (EMS) company, delivering improved flexibility, cost efficiency, and innovation power through the value chain. The company has operations in Norway, Sweden, Denmark, Lithuania, Germany, Poland, the Czech Republic, India, China, Malaysia and the United States. With 2500 highly skilled employees, Kitron manufactures and delivers anything from fully assembled electronic circuit boards to complete end - products for customers globally. Related technical services like prototyping, industrialisation, material analysing and test development are also key competencies offered by Kitron.
Our values
Location: Jönköping, Torsvik Deadline: 2026-11-01
Service Desk Lead
Ready to shape the future of IT Service Management in a global technology company?
At Kitron, we are modernizing our IT landscape to create smarter, more secure, and user-friendly services that support business growth. We are looking for a proactive and strategic Service Desk Lead to drive the development, governance, and continuous improvement of our IT Service Management platform and processes.
In this role, you will act as the bridge between the business, IT partners, and service providers, ensuring high-quality service delivery, strong governance, and an excellent user experience across the organization. Global standardization and adoption
What you'll do
- Lead and develop Kitron's ITSM framework, processes, and platform
- Drive continuous improvement of Service Desk services and end-user experience
- Collaborate closely with business functions such as HR, Finance, Engineering, Planning, and Purchasing
- Establish and follow up on SLAs, KPIs, reporting, and service performance
- Support automation initiatives, workflow improvements, and AI-driven solutions
- Ensure ITSM compliance with security and governance requirements
- Manage vendor relationships and coordinate service improvements across internal and external teams
- Platform ownership, integrations and upgrades
- Global standardization and adoption
- Security and compliance standards
- Data-driven problem reduction
What we're looking for
- 3+ years of experience leading a Service Desk or IT Service Management function
- Strong understanding of ITSM and ITIL best practices (certification is a plus)
- Excellent communication and stakeholder management skills
- Experience working with service providers and cross-functional teams
- Professional proficiency in English
Why join Kitron?
You will play a key role in shaping how IT services are delivered across an international organization. You'll work closely with experienced IT specialists, business leaders, and external partners while driving meaningful improvements that create real business value.
Additional Information
Some travel may be required.
As part of our recruitment process, candidates advancing to the final stages will be required to complete a background check and security clearance assessment.
Interested? We look forward to hearing how you can help us build the next generation of IT service excellence at Kitron.
For more information about the position, please contact Ruben Hansen, IT Manager ASA, at ruben.hansen@kitron.com.