ServiceNow Developer
Click to Hire AB · Tills vidare · Deadline 2027-01-31
Click to Hire AB is seeking a **ServiceNow Developer** to design, develop, and implement solutions on the ServiceNow platform, with a primary focus on the **Customer Service Management (CSM) module**. Responsibilities include configuring components such as forms, workflows, business rules, client scripts, UI policies, and notifications, as well as developing and managing REST and SOAP integrations with external systems. The role also involves translating business requirements into technical solutions, troubleshooting issues through root cause analysis, collaborating with cross-functional teams, and maintaining development best practices and documentation. Candidates must have **3–6+ years of hands-on ServiceNow development experience** and strong expertise in the CSM module, covering case management, workflows, portals, and integrations. Practical experience building integrations with REST and SOAP APIs is required, alongside solid knowledge of JavaScript, Glide APIs, Flow Designer, IntegrationHub, and core platform capabilities. Applicants should possess good communication and problem-solving skills and be able to work both independently and collaboratively. Certifications such as CSA, CAD, or CIS-CSM, experience in Agile/Scrum environments, and familiarity with ITIL processes are advantageous.
Key Responsibilities
- Design, develop and implement solutions on the ServiceNow platform, with a primary focus on the CSM module.
- Customize and configure ServiceNow components, including forms, workflows, business rules, client scripts, UI policies, UI actions and notifications.
- Develop and manage REST and SOAP integrations with external systems.
- Analyse business requirements and translate them into technical solutions.
- Troubleshoot issues, perform root cause analysis and deliver timely fixes.
- Collaborate with cross-functional teams to ensure smooth implementation and continuous improvement of ServiceNow applications.
- Follow best practices for ServiceNow development, documentation and version control.
Required Experience & Skills
- 3–6+ years of hands-on experience in ServiceNow development.
- Strong expertise in the CSM (Customer Service Management) module, including configuration, case management, workflows, portals and integrations.
- Practical experience with REST and SOAP APIs and building integrations with ServiceNow.
- Strong understanding of JavaScript, Glide APIs, Flow Designer, IntegrationHub and ServiceNow platform capabilities.
- Ability to work independently as well as in a collaborative team environment.
- Good communication and problem-solving skills.
Nice to Have
- ServiceNow certifications such as CSA, CAD, CIS-CSM or other relevant module certifications.
- Experience working in Agile/Scrum environments.
- Knowledge of ITIL processes.