Support Program Leader
Hitachi Energy Sweden AB · Ludvika · Tills vidare · Deadline 2026-12-31
Hitachi Energy Sweden AB is seeking a **Support Program Leader** to join the Integration, Verification, Release and Support (IVRS) department within GI MACH. In this role, which includes membership in the IVRS Leadership Team, the appointee leads the support program and coordinates ongoing support activities for the MACH platform. Main responsibilities include serving as the **Single Point of Contact (SPOC)** for support requests and defects from Service and external customers, managing the customer issue backlog, and driving product-related issues to closure with design organizations. The position also entails owning the MACH Issue Management Process, coordinating customer troubleshooting, reporting defect statistics, and continuously improving defect handling workflows. Candidates must hold a **B.Sc. or M.Sc. in Engineering** or a related technical field, alongside proven leadership or project management experience. The role requires a solid understanding of software development lifecycles, strong interpersonal and communication skills for working across global teams, and fluency in English. Proficiency in Swedish is an advantage but not required.
The opportunity
IVRS (Integration, Verification, Release and Support) is a department within GI MACH, working with securing the quality of the MACH platform, the brain of the HVDC station. We are responsible for verification of the MACH Platform towards high level requirements and for releasing the platform to our customers. We are also responsible for making sure that our customers, mostly internal, get the support they need.
IVRS is now looking for a Support Program Leader to lead our support program and to coordinate the work with ongoing support activities in the MACH platform. As the Support Program Leader you will play an important role within GI MACH, communicating with our design organizations, our internal and external customers and other MACH stakeholders. As the Support Program Leader you are also part of the IVRS Leadership Team.
How You Will Make an Impact
- Responsible for leading the customer support program within IVRS, i.e., leading the execution of the activities within the support program scope.
- Customer interface for customer defects and support requests.
- Manage the customer support issue backlog, including answering support requests and delivering answers and solutions to customer issues.
- Follow up and consolidate status, plans, and appropriate customer defect statistics.
- Continuously drive improvements in the defect handling process towards external customers
- Coordinate troubleshooting activities towards customers
- Act as the MACH Single Point of Contact (SPOC) for issues coming from Service and external customers
- Dispatch product-related issues (defects and support issues), follow up, and drive them to closure in collaboration with the DOs.
- Ownership of MACH Issue Management Process and related templates
Your Background
- M.Sc. or B.Sc. in Engineering or a related technical field
- Proven leadership experience or experience from project management
- Solid understanding of software development lifecycles
- Strong interpersonal and communication skills for collaboration across global teams
- Fluent in English; Swedish is an advantage but not required
More about us
Are you ready for an exciting new challenge? Does the above description sound like you? Applications will be reviewed on an ongoing basis, so don’t delay – apply today! We are hiring for multiple positions.
Hiring Manager Fredrik Tinnerholm, fredrik.tinnerholm@hitachienergy.com will answer your questions about the position. Union representatives – Sveriges Ingenjörer: Mikael Hjort, +46 107-38 29 86; Unionen: Fredrik Holmgren, +46 107-38 21 85; Ledarna:
Frank Hollstedt +46 10 7387043. All other questions can be directed to Talent Acquisition Partner Tomasz Szawica, tomasz.szawica@hitachienergy.com