Transformers - Factory IT Site Delivery Manager
Hitachi Energy Sweden AB · Ludvika · Tills vidare · Deadline 2026-11-23
Hitachi Energy Sweden AB is looking for a **Transformers - Factory IT Site Delivery Manager** based in Ludvika. In this role, you lead the local IT team and manage overall service delivery to support the factory's operational and growth objectives. Core duties include acting as the primary IT escalation point, overseeing ticket management, managing vendor and supplier relationships, and delivering **onsite IT infrastructure support** alongside project management for IT builds. The position also involves overseeing IT budget planning, handling cybersecurity first response, gathering business requirements, and maintaining network connectivity and machine integration across a multi-shift factory environment. Candidates must hold a **bachelor's degree in computer science or engineering, or have over 10 years of experience in information systems**, combined with at least 4 years of experience in an IT management role. The position requires at least 2 years of experience managing complex global IT projects, as well as a solid background in process management, continuous improvement, and manufacturing operations. Applicants must possess strong communication skills in English and good proficiency in Swedish, alongside familiarity with tools and frameworks such as ServiceNow, Azure, SAP S/4HANA, ITIL, and Lean Six Sigma.
The opportunity
Hitachi Energy Transformers- Business Solutions IT Organization is seeking a Factory IT Site Delivery Manager for Ludvika who will provide overall service delivery to the site to drive value and business growth to the business.
As Site IT Service Delivery Manager (SDM), you are responsible for building and providing specific IT Solutions/Services interfacing the business, consulting with the Site BU leads, business application owners and IT stakeholders on IT-related topics.
This role is responsible for ensuring all IT infrastructure and applications are delivered to the site as well as management of Ticket Management and Escalations.
The Site IT SDM is the key point of escalation and is accountable for local business relationship management for IT service performance; you are responsible for aggregating demand for new and improved IT services required by the business and ensuring overall business satisfaction with IT services.
In this role, you lead site IT professionals, managing vendor relationships, and ensuring that service delivery processes and procedures are followed to meet the organization's objectives.
How you’ll make an impact
- Manage and lead the Site IT team, ensuring proper staffing, skills, and organization.
- Act as the main point of contact for IT suppliers and CDC teams on IT-related matters.
- Ensure effective ticket management, including triage and escalation processes.
- Provide onsite IT infrastructure support and delivery, including project management for IT builds.
- Maintain governance, IT security, and cybersecurity operations, including first response to incidents.
- Gather and manage business requirements and ensure access to necessary applications.
- Oversee IT budget planning, cost control, and network connectivity, including machine integration.
- Coordinate applications, vendors, and support the development and motivation of team members.
Your background
- Bachelor’s degree in Computer Science/Engineering or 10+ years in Information Systems.
- At least 4 years of experience in an IT management role.
- Strong communication skills in English and good proficiency in Swedish.
- Proven experience (2+ years) managing complex global IT projects.
- Background in process management, continuous improvement, and business process optimization.
- Understanding of manufacturing operations, change management, and cross-functional collaboration.
- Experience with complex stakeholder environments and strong knowledge of IT policies and end-to-end business processes.
- Familiarity with key tools and methodologies (e.g., MS Office, ServiceNow, Azure, SAP S/4HANA, ITIL, Lean Six Sigma) and ability to manage IT resources in a multi-shift factory environment.
What we offer
- Collective agreement
- Flexible working time
- Health care and wellness allowance
- Fantastic career possibilities within Hitachi Energy, both in Sweden and globally
- Mentor support during onboarding
- Various trainings and education supporting employee development
- A diverse company with over 70+ nationalities working in Sweden
- Supplementary compensation for parental leave
- Employee Benefit Portal with thousands of discounts and perks
- Additional benefits may apply to this specific role
More about us
Are you ready for an exciting new challenge? Does the above description sound like you? Don’t delay – apply today! Due to summer vacation the screening process will start in the beginning of August
Recruiting Manager David Garcia-Bayon , david.garcia-bayon@hitachienergy.com will answer your questions about the position. Union representatives – Sveriges Ingenjörer: Håkan Blomquist, +46 107-38 31 52; Unionen: Tomas L. Gustafsson, +46 107-38 27 47; Ledarna: Frank Hollstedt, +46 107-38 70 42. All other questions can be directed to Talent Acquisition Partner Magnus Rönnholm, magnus.ronnholm@hitachienergy.com.