Workforce Management Expert
H & M Hennes & Mauritz GBC AB · Stockholm · Tills vidare · Deadline 2026-11-20
H & M Hennes & Mauritz GBC AB is hiring a **Workforce Management Expert** for a **permanent position** based in Stockholm. Instead of handling day-to-day store staffing, the role focuses on designing and refining the strategic workforce planning logic used across retail formats and international sales markets. Responsibilities include owning the global scheduling rulebook, defining standard rosters and shift templates across front-of-house, back-of-house, and omnichannel operations, and translating customer traffic, operational workload, and labour standards into recommended staffing levels. The specialist also collaborates with technical product teams to implement planning rules into system configurations and algorithms, while guiding regional markets on scheduling compliance and labour regulations. Applicants need **deep experience in workforce planning**, scheduling optimisation, workforce design, or workforce management systems. Candidates must demonstrate solid knowledge of labour regulations and scheduling compliance, alongside a strong operational understanding of retail, logistics, field operations, or similar demand-driven environments. Proven skill in translating workload models and demand drivers into practical staffing rules, strong documentation abilities, and **fluency in English** are required. The employer requests applications with a CV in English and asks applicants not to include a cover letter.
Job Description
WHAT YOU WILL DO
As a Workforce Management Expert, you translate labour standards and labour demand into practical, store-ready workforce plans. Rather than managing day-to-day staffing, you design and evolve the workforce planning logic that determines how stores are staffed across markets and formats.
You will help define how customer demand, traffic patterns, operational workload and labour standards are translated into workforce requirements, ensuring staffing is realistic, compliant, fair and scalable.
You will:
- Own and maintain the global WFM scheduling rulebook, defining how staffing and scheduling should be built
- Ensure scheduling rules are aligned with global standards, local labour regulations and operational needs
- Define standard rosters by store format and segment, including role mix and coverage by daypart
- Translate customer demand, operational workload and labour hours into recommended staffing levels by role, skill and time of day
- Create and maintain shift templates aligned with customer traffic patterns, demand peaks and operational rhythms across front of house, back of house and omnichannel operations
- Define and evolve skill logic to reflect operational changes, productivity improvements and new store initiatives
- Develop workforce planning logic that reflects store operations, customer flow and workload drivers across retail formats
- Partner with Sales Markets to integrate local labour laws into global workforce planning standards
- Collaborate closely with Labour Standards and Labour Demand Experts to ensure labour standards, workload assumptions and demand drivers are accurately reflected in staffing logic
- Work with Tech and WFM product teams to translate planning rules into system configuration and algorithm inputs
- Provide expert guidance and support to markets on workforce planning, staffing logic and scheduling principles
- Support root-cause analysis and continuous improvement related to workforce productivity, staffing effectiveness and scheduling performance
WHO YOU WILL WORK WITH
You will work closely with Sales Markets, Labour Standards and Labour Demand teams, Tech and WFM product teams, as well as global Retail Operations and Controlling stakeholders. In this role, you act as a subject-matter expert and trusted partner, helping connect labour standards, workload drivers and operational realities with practical workforce planning solutions.
WHO YOU ARE
You are a structured and analytical expert who understands both the logic behind workforce planning and the realities of physical retail operations. You enjoy translating complex operational challenges into practical and scalable workforce planning solutions.
We are looking for people with:
- Deep experience within workforce planning, workforce design, scheduling optimisation or WFM systems
- Strong understanding of retail, logistics, field operations or other customer-facing operational environments where staffing is driven by workload, customer demand and operational activities
- Experience translating demand drivers, workload assumptions or productivity standards into staffing requirements and scheduling rules
- Strong understanding of operational planning, workforce deployment and labour productivity
- Solid knowledge of labour regulations and scheduling compliance requirements
- Experience translating analytical models, operational rules or workforce logic into practical guidance and scalable ways of working
- Strong documentation skills and high attention to detail
- Confidence working cross-functionally and influencing without formal authority
- Fluency in English, both written and spoken
WHO WE ARE
H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices and sustainable solutions. We want to liberate fashion for the many and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together we want to use our power, our scale and our knowledge to push the fashion industry towards a more inclusive and sustainable future. Read more about us here
WHY YOU’LL LOVE WORKING HERE
At H&M Group we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.
An example of our benefits:
- 25% Staff discount on all our H&M Group brands both in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories and ARKET).
- H&M Incentive Programme – HIP. Learn more about the programme here.
JOIN US
Our uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.
Take the next step in your career together with us. The journey starts here.
This is a permanent position based in Stockholm, please send your CV in English as soon as possible.
*We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.